All cards gone after logging in with my free account

I’m really sad :frowning:

I was creating a super nice Space, quite some cards, many relations… without being logged in.

Then I remembered I had an account and decided to login. It seems I had too many cards for the free version. I saw a Read-only message, fine. I decided to start deleting old spaces to be able to work on the new space.

At some point (few seconds/minutes, I don’t know), my new space contained only relation labels and list boxes, but no cards. All gone.

I’m reporting this because you are amazing.

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Arg I’m really sorry about this!!
I definitely want to prevent this from happening to anyone else.

Did you see your space after signing in?

Which read only message did you see? Were the cards still there when you saw this?

If you go to your space, then open the sidebar → removed items , do you see your cards ?

Lastly can you share you space url? Maybe some stuff is still in the database

Hey @pirijan !

Right after signing in, I could see my space along with the others. There was a moving, circle-shaped icon next to my new space, that appeared to me like it was syncing. I then switched to my old spaces and started deleting cards and spaces.

The read only message was like a label on the top left of the screen. There were cards in my new space when I saw this, yes. When I logged in, I was viewing my new space and the cards were there, only that the Read-only label appeared.

No cards in the removed items section :frowning:

The Space URL

Sorry I can’t provide more information. It all happened quite quickly.

Thanks for your help!!

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:heart: thanks for the help , this error took a while to figure out. The root cause of the data error was because your space had multiple connection line colors (aka connectionTypes). A typo in how those were being cached caused the data to be malformed when trying to save it on the server.

I just released a fix for this. Again, really sorry this happened to you! but thanks to your report it won’t happen again for anyone else.

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Happy to be able to help :star_struck:

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